Terms and contitions

1. Scope

These General Commercial Terms and Conditions apply to all the orders and deliveries between Lords.es, C/ Gomera, 2 cd. 30740 San Pedro del Pinatar (Murcia)

and their customers on the online store: www.lords.es

2. Placing orders, contract and limitation of amounts

Placing orders

Buying on our online store is very simple. You just need to choose an item, add it to the basket by clicking on the cart icon and process the order by using the method of payment you prefer. Customers may access a summary page by clicking on the shopping cart button shown in the upper right corner of the online store, and at any time, they can check the products that have been added in the shopping cart and make any changes they need.

If customers do not wish to buy more products, they can continue by clicking on the “process order” button, which takes them to a purchase summary.

Registered customers can enter their username and password at this time to use their saved order information automatically. All other customers must register in order to start a purchase process. In this step, new customers will provide their necessary data to let us know their invoicing and shipping address.

By clicking on the “continue” button, customers access the penultimate step of the order, “transports”. Here, customers will know the cost they are required to pay for shipping their order.

In the last step, customers have access to a summary of their order that includes the price (including VAT) and delivery service details and their cost. In addition, many forms of payment are offered, from which they will be able to choose the most suitable for their needs.

The order ends by clicking on the “Pay” button on the payment screen. This means that a binding offer has been made.

If it is more convenient, you can also purchase any of our items by sending an email. Simply choose those you wish and send an email to info@lords.es or call 629140785.

Lourdes Jerez García holder of ID no. 38062224F is in charge of the sale and distribution of the supplied products in this service.

The purchase system is registered under the current Spanish legislation. Therefore, the sales operations shall be the address Lords.es, C/ Gomera, 2 cd. 30740 San Pedro del Pinatar (Murcia)

The price of our items and services can be viewed at all times on our website and includes VAT.

If an error is detected while entering the price of an item after receiving an order, we will contact you as soon as we can to inform you about the issue and offer you the option to cancel or keep it in the right conditions. Submitting an automatic confirmation does not validate the faulty price conditions. In the event of cancellation, all the amounts paid will be refunded to you. We will only dispatch your order with your express agreement to the correct price conditions.

The products offered in this service are addressed to final consumers in the terms and conditions specified by the Spanish Retail Trade Act.


The range of images on the store are thought to serve as illustrations and do not intend to be binding offers for sale. Customers are required to make a binding offer to make a purchase agreement when completing the order process by clicking on the "Pay" button. Customers will later receive an automatic confirmation of the order entry by e-mail (order confirmation). The agreement with Lords.es will only be concluded if Lords.es sends all the ordered products to the customer and the order is confirmed by e-mail (order confirmation).

3. Prices and shipping costs


All prices include legal Value Added Tax (VAT) and other price elements, and need to be understood beyond the shipping costs that may incur.

Shipping costs

The preferred courier service we currently use for the Spanish national territory is DHL.

4. Delivery

The order delivery for the Iberian Peninsula, as a rule, takes between 2 to 5 working days from the time the order has been placed on our store.

For shipping to destinations like the Canary Islands, a SAD (single administrative document), for the import or export declaration before the customs authorities will be added. The tax will rise to 12.5 euros per shipping and it is already calculated in our store for customers with this destination.

We accept shipping orders to other countries, for which before placing the order on the web portal, you will have to send us an email to info@lords.es mentioning your purchase intention, your personal details and delivery address. Then, we will send a budget that will include the price of the materials, shipping charges and delivery date, which you will have to forward with your acceptance to info@lords.es. Next, you will be able to make the purchase on our online store.


If you receive a wrong order that does not match to the one you placed, Lords.es will resend you the right products to your address without additional transport costs or will reimburse the amount to the credit card you used to pay for the order or will make a bank transfer.

In case you see any damage on the package or load of the goods the carrier delivers to you, please let them know and mention it on the delivery note, so that we can process your timely complaint with the agency.

In order to process any issue related to shipping, it is essential to send a previous written notice to our company.

In the event that Lords.es is not able to deliver the requested product because the goods from their supplier were not received, without their guilt, Lords.es can terminate the contract. In such case, Lords.es will have to let the customer know as soon as possible and propose a comparable product. If no similar product is available or the customer does not wish to receive that product, Lords.es will have to reimburse the payments made by the customer immediately.

5. Right of ownership

Products remain the property of Lords.es until the total payment has not been made. Before the property transfer takes place, the pledge, transfer of property as a guarantee, handling or redesign is not allowed unless approved by Lourdes Jerez García

6. Right of withdrawal

Consumer customers have the right to cancel the purchase within 14 days. Consumers are any legal person who makes a legal transaction with an intention that is not attributable to the commercial or entrepreneur activity thereof. The following regulations apply to the right of cancellation or exclusion of this right thereof. If consumers have any doubts regarding the cancellations, they can contact the Lords.es Customer Service.

Instructions for exercising the right of withdrawal for consuming customers

You have the right to withdraw from this contract within a period of 14 days without having to justify. The withdrawal term will expire in the next 14 calendar days from the day you or a third party referred by you, that differs from the carrier, acquires the material possession of the last goods (if the term ends on Saturday, Sunday or a holiday, it will be extended to the following working day).

In order to exercise the withdrawal right, you will have to give notice to Lords.es, account holder of www.lords.es,

C/ Gomera, 2 cd. 30740 San Pedro of the Pinatar (Murcia), by phone at 629140785 or by e-mail to info@lords.es about their decision to terminate the contract through a clear statement (for example, a letter sent by post or e-mail). You can use the withdrawal form, although you are not obliged to.

You can also fill in and send the withdrawal form or any other clear statement electronically via our website: https://www.Lords.es.com/contacto. If you choose this option, we will give you notice of it immediately in a durable medium (for example, by e-mail) about the reception of this withdrawal.

In order to meet the term of withdrawal, it is sufficient that you send the communication related to the exercise of the withdrawal right before the term of withdrawal expires.

Withdrawal consequences of the consuming customer

In case of withdrawal on your behalf, we will return all the payments received from you, including delivery expenses (with the exception of the additional expenses resulting from the delivery method of your choice that differs from the less expensive method of the standard delivery we offer). We will go ahead and proceed with the mentioned refund used by the same method of payment you used for the initial transaction, unless you have expressly provided otherwise, in any case, this shall not involve in any costs resulting from the refund.

You will have to return the goods to us to the following address:

Lourdes Jerez García

C/ Gomera, 2 San Pedro del Pinatar


Without undue delay and, in any case, for no more than 14 days from the date you should let us know about your decision to withdraw from the contract.

The term will be considered as fulfilled if the goods are returned within a period of 14 days in its original package and in perfect condition.

By rule, we will not assume the costs of returning of the goods and you will be responsible for the decrease in value of the goods resulting from handling that may differ from the necessary one to create the nature, characteristics and operation of the goods.

Exclusion of the withdrawal right

The withdrawal right is not applied in the case of goods:

- when they are not pre-produced and they are selected or manufactured according to the customer's specifications or exclusively according to their own requirements.

- when after the delivery, they have been mixed irreversibly with other products

- when the products have been tampered, altered or used.

7. Guarantee and Responsibility

Lords.es reserves to the faculty and right to modify the conditions of all the items that appear in our online store. These items have a minimum warranty period of 2 years and in their case, the one issued by each manufacturer and effective legislation.

The damage caused by lack of conservation, illegal negligence, blows, improper use, connecting to the mains on a non-suitable voltage, illegal fuel use or materials and equipment put to efforts or applications non-recommended by the manufacturer are excluded from the warranty.

Items that under warrantee experience an abnormal operation, will be taken to repair or will be replaced at no cost, to comply with item 120 of the General Law for the Protection of Consumers and Users of the Consumers and Users and other complementary laws. This gratuity will include the necessary expenses made to remedy the lack of conformity of products with the contract.

The warrantee period will end when:

- The item lacks the corresponding invoice of purchase or has been tampered.

- The item has been altered, tampered or repaired by external personnel other than the Manufacturer's Technical Service.

- The item has been deteriorated when installed or used.

Use of the warranty

It is essential to have a warranty (your invoice). In order to use the warranty, please contact Lords.es by e-mail to info@lords.es or call 629140785.

If the repair or replacement of the item is not covered by the warranty in the established terms, all expenses will be on the customer's cost.

Nevertheless, according to Spanish Law 23/2003 July 10th, on Warranties in the Sale of Consumer Goods, will be presumed that all the defects or non-conformity with the supply that are expressed within the first 6 months, are due to manufacturing errors, and in such case, the responsible party for them is the product's brand. For errors, failures or deficiencies as of this date customers will be responsible for demonstrating that they are manufacturing errors and are not caused by use.

Product's specifications and dimensions

When the requested products are not available, but only others of identical or higher, comparable or compatible quality to the requested products, Lords.es will be able to replace them by those products, after having previously letting you know by e-mail and receiving your acceptance. The displayed photos do not have to correspond exactly with the models offered.

Price of items

The prices that appear in all our products include the applicable legal VAT.

All our products shown on the web portal are available. At the moment when an order of any product is placed and it is out of stock, without having been able to update our supply, our commercial service will contact you as soon as possible to let the customer know and propose them other similar alternatives. In case they are not interested, the amount thereof will be refunded immediately.

8. Payments, lack of payment and discount vouchers

The buyer will have to pay the product price prior to delivery by credit or debit card (Visa, Mastercard and American Express), by bank transfer or Paypal. Check or cash payments will not be accepted. In this case, Lords.es is not responsible for any type of loss. Lords.es reserves the right to accept only certain methods of payment in particular cases or depending on the type of shipping customers select.


PayPal is an online payment service that guarantees a safe, fast and easy payment using a credit, debit card or bank account. While you place an order, you have the possibility to open a PayPal account. When sending a payment with PayPal, the recipient will never see your financial details, as well as your card or bank account number

Credit / debit card payment

Debit/credit card payments are made surely through our safe Virtual TPV of Sabadell Banc, in order to make the payment with total security. We do not store any card number and all the payment process is made through Sabadell Banc.

Cash on delivery payment

You can pay in cash directly when receiving the shipping. Only for deliveries by DHL and orders over 500€. This method of payment carries a supplement of 3% on the amount of the order. The minimum supplement by shipping will be 2.50 euros (VAT included).

Certain products of the range do not admit this method of payment.

9. Data protection

Privacy Policies

Visiting this website does not imply that users are forced to provide any information. In case users facilitate any personal information, the data collected in this website will be treated faithfully and will be lawfully subject at all times to the principles and rights in accordance to Organic Law 15/1999, of the 13th of December, the Personal Protection Data (LOPD), and other development regulations.

- New Customer

According to Organic Law 15/1999 of the 13th of December, on Personal Data Protection (LOPD), we would like to let you know that by filling in the forms, your personal details will be recorded and will be saved in the Lords.es files.

The main purpose of this file is to manage the users who are registered on our webpage, as well as sending advertising relative to products and services sold by Lords.es or to send advertising, product discounts and promotions and other organizations' services.

If you do not wish to receive this type of advertising, you must mark the square on the form.

Lords.es protects the confidentiality of data provided and guarantees that, in no case, they will be passed on for any other use without gaining the prior and express consent of our users. We will only request the necessary data to service delivery required and will be used solely for this purpose.

- Making a Purchase

According to Organic Law 15/1999 of the 13th of December, on Personal Data Protection (LOPD), we would like to let you know that by filling in the forms, your personal details will be recorded and will be saved in the Lords.es files.

The main purpose of this file is to maintain the contractual relation with our customers, to make the order processing easier, conducting statistical studies, as well as sending advertising relative to products and services sold by Lords.es or to send advertising, discounts and promotions and services of other organizations.

In the occasion of the purchase, your data can be transferred to the following recipients:

- Banking Organizations for the payment of the purchases made by card.

- Consumer's and Users Organization in case of any existing complaint.

- Manufacturers, wholesale services and/or whole sellers in the case of guarantees or repairs. These recipients can be located within the Spanish territory as well as outside, based on the product and/or service acquired.

- Under any other circumstance set out in law, as it is the case of the security forces and bodies.

Lords.es protects the confidentiality of data provided and guarantees that, in no case, they will be passed on for any other use without gaining the prior and express consent of our customers. We will only request the necessary data to service delivery required and will be used solely for this purpose.

- Contact Form

In accordance with the Organic Law 15/1999 of the 13th of December, of the Personal Protection Data, we let you know that the email provided will be entered in a file owned by Lords.es with the purpose of managing the Lords.es support center and contacting the customer.

By sending the forms we understand that users express their consent to their data being processed in accordance with the purposes intended in each of the forms. Lords.es will not pass on details to third parties, except for circumstance set out in law or authorized by the person concerned. Lords.es lets the data holders know its intention to send commercial communications to them by e-mail or any other equivalent electronic medium of communication. Also, the holders declare to understand this intention and express their consent to receive the mentioned communications. The consent provided here by the Holder for the data communication to third parties can be revoked at any moment, without retroactive effects.

- Rights of the concerned

Users will have to guarantee the veracity, exactitude, authenticity and validity of the personal data that have been collected from them.

- Protection of minors

We do not collect personal data of minors. It is the responsibility of the father/mother/legal tutor to check that nobody is violating the privacy of minors, doing everything to assure that the collection and use of the personal data of the minor has been authorized.

- Social Networks

You can access through our webpage to social networks such as Facebook, Twitter or Google+ with open access to all users. These are websites where users can register and follow us for free. In these social networks, users will be able to know about our activities, opinions, access photos and videos. Users of these social networks must know that this place is independent from the www.Lords.es.com website and is open, that is, it is visible to all users. The privacy policies applied to these contents are established by Facebook, Twitter or Google+.

10. Identification of the contracting party

Lourdes jerez García

C/ Gomera, 2

San Pedro del Pinatar


Phone no.: 629140785

TAX ID No.: 38062224F

11. Final Provision

In the event that any general provision contained in these Terms and Conditions, is invalid, or unenforceable, the validity or enforceability of the other provisions of these Terms and General Conditions will not be affected by them.

To the transactions that are made bases on the current table of general conditions will be apply to the Spanish legislation, regardless of the destination of the orders and in accordance to the current provisions at any stage at a statewide level.

12. Printed version of the General Conditions and the Business Conditions.

When clicking on the link "Printed Version of the Terms and General Commercial Conditions”, customers have the option to see a ready-to-print version of these Terms and General Commercial Conditions. This version can be printed or kept locally in a device.