Changes or returns

If for any reason you are not satisfied with your placed order, we offer you 15 working days to return it, counting from the date of delivery of your order.
Changes or returns should be made to the following address:


Lords.es

Departamento of Returns

C/ Gomera, nº 2

30740 San Pedro del Pinatar – Murcia



It is very important that you return the item for change or return in perfect conditions and stored in its original packaging.

Changes

E-mail us to devoluciones@lords.es, mentioning the reason for change and the pick-up address. After evaluating the item, we will proceed to the corresponding change you mentioned to us and we will cover shipping expenses.

Returns

We indicate the steps to you to do a return of your purchase in Lords. The returns are free, and you have 15 calendar days from the moment since you receive your purchase.

Notaries to devoluciones@lords.es, the motive of the return and the address forcollection, as soon as we check your return we will send to you an e-mail to confirm that the return is in process

You will have to prepare the articles that you want to return in its original box, including the delivery note of delivery inside the box, and deliver it to the messenger who will collect them.

In the moment in which we receive the article and confirm its condition, we will proceed to send to you the complete reimbursement of your purchase in 7 days following the receiving of the articles. If there was some problem regarding the condition of the articles, we will reimburse 50 % of his purchase.

Only there is free the cost of sending of the first return, from the second return, the costs of sending will run of his account.


Importantly: do not forget to indicate in the e-mail (devoluciones@lords.es), time slot of withdrawal and the address in case of being different from that of the purchase.

Return Lords